Draft – to be completed and reviewed before launch.
Last updated: [DATE]
Repair Desk is operated by [OPERATOR LEGAL NAME], [REGISTERED ADDRESS] ("we"). Contact: [CONTACT EMAIL].
Safety checks without an account. When you ask what to do about a home problem without signing in, the assistant sends us a short description, the type of problem, your country and language. We use it only to compute the answer and do not store it.
Repair tracking with an account. When you sign in, we store only what you ask Repair Desk to save:
We do not receive your chat history. We do not collect payment card numbers, government ID numbers, passwords or door access codes – please do not enter them.
Only to provide the service: showing, sorting and updating your repair records and drafting messages that you send yourself. We do not sell data, use it for advertising or share it with vendors or tenants. Repair Desk never sends messages on your behalf.
If you enter tenant details, you are responsible for having a lawful basis to do so. Enter only what you need to get a repair done.
Data is stored on servers operated by [HOSTING PROVIDER] in [REGION]. We keep it while your account is active. You can delete any repair or provider at any time, or delete all your data by asking Repair Desk to "delete all my data"; deletion is permanent and takes effect immediately, except for backups, which are overwritten within [N] days.
[HOSTING PROVIDER] (hosting) and [IDENTITY PROVIDER] (sign-in). They process data only on our instructions.
You can access, correct, export or delete your data. Write to [CONTACT EMAIL] and we will respond within 30 days.
We will post changes here and update the date above.